Are Skywalkers Electric Scooter Pro legal to ride?
Electric Scooters can be purchased in every state in Australia but every state has different regulations and laws about them. We recommend checking the regulations in your state with your state road authority.
Do I need a license to ride an Electric Scooter Pro?
No, you are not required to obtain a license however we recommend checking with your local.
Are the Electric Scooter Pro speed limited?
Yes, the electric scooters are speed restricted/limited to 25 km/h to meet Australian regulations.
Where can I get my electric scooter repaired/serviced?
Skywalkers Australia provides warranty and out of warranty repair/part replacement for your Electric Scooter Pro. For any assistance regarding our repair services, you may reach out to our support channels or contact us here. For out of warranty repairs we will be able to quote you on parts and labour to have the scooter repaired/serviced.
What is the range I can expect on my Electric Scooter Pro?
The max range we state in the product information is reached in ideal conditions by the manufacturer = 25 km. Please note that the range you can expect on your scooter can be affected by several variables, ie - rider weight, riders throttle control, inclines and mode selection. All of these variables and others can play a part in the range you will receive from the scooter.
What is the weight limit on Electric Scooter Pro?
Electric scooters are rated to handle up to a weight limit of 100kg.
Does the Electric Scooter Pro come with a warranty period?
Yes, all of Skywalkers Electric Scooter Pro we stock come with a 1 year manufacturer’s warranty. If you believe you have a warranty issue please contact our support team at firstname.lastname@example.org
Will working on my Electric Scooter Pro void the warranty?
General servicing like inflating and changing tyres and tubes, replacing grips, and adjusting brake calipers etc. can be performed by the owner without voiding the scooter's warranty. In any case where the scooter's internals need to be opened up, or any wiring exposed, this kind of servicing must be performed by one of our Skywalkers certified technicians. If you're unsure if the servicing you wish to do on your scooter will void the warranty or not, please call our support line at 1300 887 152 or contact us here
Is it waterproof? Can you ride it on rainy days?
Although it’s water resistant to a certain degree, the Electric Scooter Pro has a certification according to IP54. However, we recommend not driving it on rainy days, bad weather, snow or in general on wet surfaces due to the nature of the vehicle. Please follow the safety instructions in the manual.
Where can I download the latest version of the APP?
You can scan the barcode on the manual to download the app. Otherwise head over to the app store and search for the app by searching ‘’SKYWALKER Scooter’’. Android mobile phone users can search and download the ‘’SKYWALKER Scooter’’ on Google play.
Can I manually ride it?
It is possible to use your Electric Scooter Pro manually, but it’s usually inefficient and difficult. Our electric scooters were not built for that purpose. The main problem is that the deck is too high off the ground, and the rider is unable to kick with sufficient force.
How often should I charge my Electric Scooter Pro?
We highly recommend plugging in your charger when your battery is at 30%. You can check the battery % via your app. If you use your scooter daily, charge it every day.
What is the best way to store my Electric Scooter Pro?
Here are a few tips that we recommend to follow when storing your scooter to ensure optimal performance:
- Store it in a dry, dark room, at room temperature
- Charge the battery at least to 60% and recharge your battery at least once a month, never let it fully discharge.
- Make sure your scooter is clean before you store it.
- When taking it out, make sure the battery is charged, the tires are inflated, and all the electronics and the brakes work properly.
How do I fix a flat tyre?
If you get a flat tire on your scooter, stop riding immediately. Riding with a flat tire will irreversibly damage your rims. You can use a bike pump or electric pump to inflate your tires. We recommend tire pressure should be between 45 and 50 PSI.
Here are more precise tire pressures we suggest depending on the rider’s weight:
- 50-70 kg: 35-40 PSI for the front wheel, 40-50 PSI for the rear wheel
- 70-90 kg: 40-45 PSI for the front wheel, 45-55 PSI for the rear wheel
- 90-100 kg: 45-50 PSI for the front wheel, 50-60 PSI for the rear wheel
- More 100 kg: 50-55 PSI for the front wheel, 60-65 PSI for the rear wheel, and driving more carefully as the risk of flats is increased
How do I fold the Electric Scooter Pro?
To fold your Skywalker scooter, twist the collar and pull down the lever. Position the handlebar so the Hook is over the clip on the rear mudguard and click it in place.
How do I turn it ON?
It's pretty simple to switch on your scooter. Press and hold while the power button in the middle of the handlebar and you should hear a beep!
How do I charge the Electric Scooter Pro?
It's always a good idea to fully charge your scooter before you use it. The battery charge level is shown on the display. To charge your scooter, lift the rubber cap, connect the charger to the scooter. Once you're fully charged, remove the charging lead and re-attach the rubber cap.
How do I turn ON ECO mode?
Press the power button once to enable ECO mode. Press once again will change the mode. You should see the lowest battery indicator light turning green. ECO mode limits the scooter's speed and will make the scooter go further on a single charge.
Why isn’t my phone connecting with the app?
If you’re an IOS user then please turn off the scooter on connect by pressing the power button for 15 seconds.
If that doesn’t work then please go to system settings and and click ‘reset’. After clicking reset, turn off the scooter and wait 10-15 seconds. Open the app and connect the scooter to restart it.
You can also try to uninstall the app.
How do I increase the range of the Electric Scooter Pro?
Use the power-saving mode, turn off any unnecessary electronics, such as lights during the daytime which you don’t require. Make sure to keep your scooter clean :)